Frequently Asked Questions

Book/Photo Editing Services

What steps do I need to take to get started?

 

Please look through “Book Cover Guide” and “Photo Submission Guide” for detailed instructions.

 

How do I pay for the service? Should I check out first?

 

No. You must send email to discuss fees first before checking out/sending in your payment. Please note that total fees are based on hours spent on each product.

 

Do you print the book covers?

 

No. Only the digital files will be delivered to your email once completed. We do not provide printing services at this time.

 

What if I don’t like the final product? Do I get a refund?

 

There are no refunds for digital products. You are given a certain number of revisions before finished product is delivered to you. All sales are final.

Animations

How do I make use of your animations?

 

Animations can be used to add life to any digital product; these are especially designed for taggers – hobbyists who create digital scrap book pages and the such. You must have working knowledge of how the graphic program and animations work. However, there are many available tutorials (links also included in the zip file you download) such as Gwils Creations and Rene Tutorials, to help you get started.

 

What programs do I use for animations?

 

You can use either Adobe Photoshop or Corel Paint Shop Pro and Jasc Animation Shop. However, the MNG file can only be used in Animation Shop.

 

How do I get my bonus pack?

You must email customer service – designsbykiya@gmail.com  - with invoice number to claim your bonus pack. Allow for 48 hours of delivery link to your inbox.

Do I need a license to use your animations?

It is not necessary to get a unique license if using only my animations. However, you should give credit using the credit: Animations by Kiya Designs

Printables and Downloads

How do I get my ordered files?

 

Files will be sent via email.

 

How do I download the free files?

Click the download link to access the files. Formats will be noted in product description available for use.

 

Can I order printed copies?

 

Not at this time. All products are downloadable digital images available for your personal use only.

 

Why do I need to use Adobe Reader for the files?

 

The files use Adobe Reader to get the editable text fields to work correctly. If you are using a PDF viewer other than Adobe Reader, then the text in the files is not going to work correctly.

 

What do you do with the email address we provide to you when we sign up for your mailing list?

 

We promise to never sell your information and email address to any third party. You will receive emails from us regarding updates to our site, updates to your account or sales in our shop. You can view our full privacy policy here and read about how we use your information when you sign up for our mailing list.

 

May I sell the printed product or the file? May I put the designs on products for sale?

 

No, you may not sell the printed product or put the designs on products. We do not allow our files to be sold or uploaded to any other sites. Our designs are copyrighted designs and are provided to you for free for your personal enjoyment only. We have worked very hard on our designs. Please do not sell or steal our files. Should we find that our items are being sold or uploaded to any other site, the appropriate action will be taken.

 

I can’t edit the text on the files. What am I doing wrong?

 

The files have to be opened in Adobe Reader to work. Just because you have Adobe Reader installed on your computer doesn’t mean the file will open in it. There are many PDF readers and the file could be opening in your computer’s default PDF reader which isn’t Adobe Reader. To make sure the file is opening in Adobe Reader: first make sure you’ve downloaded and installed Adobe Reader on your computer, then right click on the download button of the file on our site, choose save file as or save target as to save the file to your computer, then open Adobe Reader on your computer, go to open in Adobe Reader then open the file from where you saved it on your computer.

 

When I edit the letters, they shift out of the frame or change to plain lettering. What am I doing wrong?

 

The files have to be opened in Adobe Reader to work. Just because you have Adobe Reader installed on your computer doesn’t mean the file will open in it. There are many PDF readers and the file could be opening in your computer’s default PDF reader which isn’t Adobe Reader. To make sure the file is opening in Adobe Reader: first make sure you’ve downloaded and installed Adobe Reader on your computer, then right click on the download button of the file on our site, choose save file as or save target as to save the file to your computer, then open Adobe Reader on your computer, go to open in Adobe Reader then open the file from where you saved it on your computer.

 

I opened the file and it is plain lettering and not the lettering shown in the picture. What am I doing wrong?

 

The files have to be opened in Adobe Reader to work. Just because you have Adobe Reader installed on your computer doesn’t mean the file will open in it. There are many PDF readers and the file could be opening in your computer’s default PDF reader which isn’t Adobe Reader. To make sure the file is opening in Adobe Reader: first make sure you’ve downloaded and installed Adobe Reader on your computer, then right click on the download button of the file on our site, choose save file as or save target as to save the file to your computer, then open Adobe Reader on your computer, go to open in Adobe Reader then open the file from where you saved it on your computer.

 

What type of paper do you recommend these be printed on?

 

Read the descriptions of the files for paper and other recommendations.

 

What printer would you recommend for best results?

 

We would recommend the Epson SureColor P400 or Canon PIXMA Pro 100. You can click on links for more information and purchase.

 

Where can I get these files printed?

 

Yes, you can. We suggest going to FedEx office, Office Max, Staples or another office store that offers printing. You can use the computers there, enter in your own text and have them printed.

 

Adobe Reader won’t let me save the modified file. Is there a way to save it?

 

Some of our files have the ability to be saved. Other files do not have the ability to save them. If you can’t save the file, then saving isn’t permitted for that file. You will just be permitted to edit the file and then print it.

 

Do you offer commercial licenses for your designs?

 

No, we do not offer commercial licenses for our designs or files.

Tubes

How do I get a license?

Once you make a purchase, you will receive an email giving you a unique license number to be used on all your tags/creations. If you have no received anything within 48 hours, please contact customer service.

What is the correct copyright tag to use?

You must use ©Kiya Designs - www.designsbykiya.com | KD-YourLicense#

For free tubes, the copyright should be as such:

©Kiya Designs - www.designsbykiya.com | KD-FREE

Can I colorize or grayscale your tubes?

Yes, you can. Each tube pack comes with terms of use on what you can and cannot do with the tubes purchased.

Can I sell your tubes or use them in pre-made blog sets for sale?

No, tubes cannot be sold or resold in any format. They cannot be used for commercial purposes at this time. 

Can I use your tubes with another from a different store in the same tag/design?

No, you cannot use two different tubes from different stores on the same tag/design. You can use two or more different tubes on a tag or design as long as they were purchased from my store.

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